Privacy Policy

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Last updated: 21/01/26
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Introduction
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Welcome to Hengate Healthcare Ltd (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://hengatepharmacy.com (the “Site”). Please read this policy carefully.

By using the Site, you agree to the collection and use of information in accordance with this policy.
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1. Information We Collect
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We may collect and process the following types of personal information:

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a. Information You Provide Directly
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When you contact us, sign up for forms, or interact with features on the Site, you may voluntarily provide:

  • Name
  • Email address
  • Phone number
  • Message or other content you submit
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b. Automatically Collected Information
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When you visit the Site, we may automatically collect certain information about your device and usage through analytics tools, such as:

  • IP address
  • Browser type
  • Operating system
  • Referring URLs
  • Pages visited
  • Date/time stamps

This information is collected through cookies and similar technologies (see Section 5 below).
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2. How We Use Your Information
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We may use the information we collect for various purposes, including to:

  • Respond to your inquiries and fulfil requests
  • Provide, operate, and maintain the Site
  • Improve your experience and personalise content
  • Analyse usage and trends to improve our services
  • Send marketing communications (with your consent)
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3. Legal Basis for Processing (if applicable)
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To the extent required by law, we process personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
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4. Sharing Your Information
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We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following limited cases:

  • With service providers who help operate the Site (e.g., analytics, hosting, form services)
  • When required by law or to protect our rights
  • In connection with a business transfer (e.g., merger or acquisition)
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5. Cookies & Tracking Technologies
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We and our third-party partners may use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your interaction with the Site. Cookies help provide features, analyse traffic, and tailor content.

You may manage cookies through your browser settings, but disabling cookies may affect Site functionality.
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6. Third-Party Services
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We may use third-party services such as:

  • Google Analytics
  • Webflow Forms
  • Social media integrations

These services have their own privacy policies and may collect information independently.
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7. Your Rights
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Depending on your location, you may have rights regarding your personal information, including:

  • Access to the information we hold
  • Correcting inaccurate data
  • Deleting personal data
  • Withdrawing consent

To exercise these rights, please contact us using the information below.
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8. Data Security
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We implement reasonable technical and organisational measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Children’s Privacy
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Our Site is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.
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10. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time. The updated version will be indicated by a new “Last updated” date and will be effective when posted.


11. Contact Us
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If you have any questions about this Privacy Policy, please contact us at:
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Email: Pharmacy.fnd71@nhs.net
Address: Hengate Pharmacy Manor Road Surgery The Health Centre Beverley HU17 7BZ
Phone: 01482 868208

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